Reference #: 8463
Location: Ottawa
Type: Sub-contract
This posting is for an incorporated contract engagement and is not an employment position.
Donna Cona Inc. is currently seeking a Senior Business Consultant, for one of our key clients.
Candidate MUST have the following:
- Minimum ten (10) years of experience supporting business transformation, operating model implementation, process improvement, governance, or organizational change initiatives;
- Experience implementing or operationalizing future-state operating models, governance structures, or operational processes;
- Experience facilitating workshops and working sessions with business stakeholders;
- Experience leading process standardization initiatives across multiple teams or business units;
- Prior consulting experience as part of overall career experience; and
- Strong presentation, facilitation, and written communication skills.
Preferred Qualifications:
- Experience within contact centre, service desk, workload/workforce management, or customer support operations;
- Experience supporting operational readiness, transition planning, or post-implementation stabilization initiatives; and
- Experience working within government or other large, complex organizations.
Candidate should have the following demonstrated experience:
- Leading workshops and working sessions related to process standardization, operating model implementation, governance, and future state operational readiness;
- Leading development and refinement of future-state processes, governance structures, roles and responsibilities, and operating procedures required to support operational transformation initiatives;
- Guiding implementation and transition planning activities, including sequencing, operational readiness, adoption approaches, and realization of future-state operations;
- Helping stakeholders work through differing perspectives and support practical, timely decisions throughout the engagement;
- Developing presentations, decision materials, and executive-ready deliverables to support alignment and decision-making;
- Supporting proposal development, client pursuits, and solution shaping activities, including estimates, work plans, presentations, and proposal content;
- Building and maintaining strong client relationships, identifying opportunities to expand engagements and support client objectives; and
- Mentoring and coaching junior consultants, business analysts, and project team members.
Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.
