Reference #: 8331
Location: Ottawa (remote / client site as required)
Type: Sub-contract
Description: This posting is for an incorporated contract engagement and is not an employment position.
Donna Cona Inc. is currently seeking a Project Coordinator / Junior Project Manager, for one of our key clients. The Project Coordinator will support a senior Project Manager and the leadership team in delivering a workload management transformation initiative for a large federal contact center environment. The focus is on coordinating activities, tracking progress, and supporting governance in a complex, multi‑stakeholder, waterfall project.
Candidate MUST have the following required experience and skills:
- Two (2) to over four (4+) years of experience in project coordination or junior project management roles;
- Valid Level I – Reliability Canadian Government security clearance;
- Experience supporting IT / business transformation or contact center initiatives is an asset;
- Familiarity with waterfall delivery, exposure to Agile is a plus but not essential;
- Strong organizational, scheduling, and follow-through skills;
- Excellent written and verbal communication skills for a multi-stakeholder environment;
- Proficiency with common project tools (e.g., MS Project / Jira / Excel / PowerPoint, as applicable); and
- Experience working with or around public sector / government clients is an asset.
Key responsibilities will be:
- Supporting the Senior PM in planning and executing the project work plan;
- Coordinating and scheduling workshops, stakeholder meetings, and status reviews;
- Maintaining project plans, RAID logs (risks, assumptions, issues, dependencies), and action item trackers;
- Preparing and circulating meeting agendas, minutes, and follow‑up actions;
- Assisting with status reporting (internal and client-facing), including progress against milestones and deliverables;
- Helping ensure alignment with fixed-price assumptions, scope, and acceptance criteria;
- Supporting communication and coordination across:
- Internal delivery team;
- Contact center SMEs; and
- Client stakeholders, including Service Canada representatives.
- Contributing to change request documentation and impact assessments as needed.
Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.
