Reference #: 8464
Location: Ottawa
Type: Sub-contract
This posting is for an incorporated contract engagement and is not an employment position.
Donna Cona Inc. is currently seeking a Business Consultant, for one of our key clients.
Candidate MUST have the following:
- Minimum five (5) years of experience supporting business transformation, process improvement, operating model, governance, or organizational change initiatives;
- Experience developing process maps, operating procedures, governance documentation, or implementation materials;
- Experience supporting workshops and stakeholder engagement activities;
- Prior consulting experience as part of overall career experience; and
- Strong written communication and documentation skills.
Preferred Qualifications:
- Experience within contact centre, service desk, workload/workforce management, or customer support operations;
- Experience supporting operational readiness, transition planning, or post-implementation activities; and
- Experience working within government or other large, complex organizations.
Candidate should have the following demonstrated experience:
- Supporting development of business requirements, process maps, governance documentation, operating procedures, and implementation materials;
- Conducting research and analysis to support business transformation, process improvement, and organizational change initiatives;
- Supporting process standardization activities by documenting agreed processes, procedures, and governance approaches;
- Supporting workshops and working sessions through preparation of materials, documentation of outcomes, and follow-up activities;
- Collaborating with client stakeholders and project teams to gather information, validate approaches, and support development of practical solutions;
- Developing detailed deliverables, presentations, and implementation materials required to advance
- client initiatives;
- Supporting implementation planning, operational readiness, and transition activities; and
- Supporting proposal development and client pursuits through research, analysis, development of presentation materials and drafting of proposal content.
Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.
