Reference #: 5085
Location: Ottawa
Type: Sub-contract

Donna Cona is looking to add to our core team of Bilingual Helpdesk Specialists with one of our key Federal Government clients.

Essential Criteria:

  • Fluently bilingual (English and French);
  • Enhanced Reliability security clearance;
  • Minimum of 5 years’ experience as a Helpdesk Agent in a technical environment;
  • Excellent communication skills, oral and written;
  • Demonstrated critical thinking and resolution / problem solving skills;
  • Must have recent experience supporting clients with phone / email technical support in the following areas:
    • Experience supporting Windows 2010 Office Suite;
    • Experience in providing support for a Windows 7/ 10 environment;
    • Supporting Office Automation tools such as MS Office Suite;
    • Access management: Account creation / deletion;
    • Experience working in a Desktop Support environment;
    • Experience with IT Service Management software tools such as Remedy; and
    • Experience in Active Directory.

Additional Experience:

  • Additional experience providing IT troubleshooting and support in a complex technical environment;
  • ITIL Foundation Certification; and
  • Experience working in a Federal government organization.


Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer.  We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status.   We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.

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