Reference #: 5867
Location: Winnipeg
Type: Sub-contract

Donna Cona Inc. is currently seeking a Help Desk Specialist for one of our key clients.

Candidate must have the following mandatory criteria:

  • IT Service Management Foundation certification (ITIL Essentials);
  • CompTIA A+ Certification;
  • 5 – 10 years of experience providing customer support services and technical support organization of at least 250- 300 + users in a computer network environment;
  • 5 – 10 years of experience analyzing and solving problems related to the use of computers and software in an organization of at least 250- 300 + users;
  • 5 – 10 years of experience network administration, account creation and management, and access rights in a Microsoft environment;
  • 5 – 10 years of experience maintaining liaison with network users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance;
  • 5 – 10 years of experience in a variety of network problem analysis and monitoring tasks, monitor network management systems and responding to user requests and problems; and
  • Eligible for a security clearance at the Secret Level.
  • To apply for this position please complete the form below.
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