Reference #: TC2018033
Location: Ottawa
Type: Sub-contract

Donna Cona is looking to add to our core team of Bilingual Helpdesk Specialists with one of our key Federal Government clients.

Essential Criteria:

  • Fluently bilingual (English and French);
  • Enhanced Reliability security clearance;
  • Minimum of 5 years’ experience as a Helpdesk Agent in a technical environment;
  • Excellent communication skills, oral and written;
  • Demonstrated critical thinking and resolution / problem solving skills;
  • Must have recent experience supporting clients with phone / email technical support in the following areas:
    • Experience supporting Windows 2010 Office Suite;
    • Experience in providing support for a Windows 7/ 10 environment;
    • Supporting Office Automation tools such as MS Office Suite;
    • Access management: Account creation / deletion;
    • Experience working in a Desktop Support environment;
    • Experience with IT Service Management software tools such as Remedy; and
    • Experience in Active Directory.

Additional Experience:

  • Additional experience providing IT troubleshooting and support in a complex technical environment;
  • ITIL Foundation Certification; and
  • Experience working in a Federal government organization
  • To apply for this position please complete the form below.
  • Please note that these must be in one document, and can be in .docx, .doc, .pdf or .rtf formats