Reference #: TC2018033
Location: Ottawa
Type: Sub-contract

Donna Cona is looking to add to our core team of Bilingual Helpdesk Specialists with one of our key Federal Government clients.  Donna Cona has managed this enterprise Service Desk for our Government of Canada client for over twenty (20) years and has just recently been awarded a new five (5) year contract to support this team going forward.

Essential Criteria:

  • Fluently bilingual (English and French);
  • Enhanced Reliability security clearance;
  • Minimum of 5 years’ experience as a Helpdesk Agent in a technical environment;
  • Excellent communication skills, oral and written;
  • Demonstrated critical thinking and resolution / problem solving skills;
  • Must have recent experience supporting clients with phone / email technical support in the following areas:
    • Experience supporting Windows 2010 Office Suite;
    • Experience in providing support for a Windows 7/ 10 environment;
    • Supporting Office Automation tools such as MS Office Suite;
    • Access management: Account creation / deletion;
    • Experience working in a Desktop Support environment;
    • Experience with IT Service Management software tools such as Remedy; and
    • Experience in Active Directory.

Additional Experience:

  • Additional experience providing IT troubleshooting and support in a complex technical environment;
  • ITIL Foundation Certification; and
  • Experience working in a Federal government organization
  • To apply for this position please complete the form below.
  • Please note that these must be in one document, and can be in .docx, .doc, .pdf or .rtf formats